THE ROLE OF PROVIDING AN EXPLANATION WITHIN THE CONTEXT OF EMAILED APOLOGIES: A CROSS-CULTURAL APPROACH. ILD [Internet]. 2 gennaio 2025 [citato 28 luglio 2026];16(2):178-96. Disponibile su: https://test-ojs-unimi-it.archicoop.it/index.php/promoitals/article/view/27763